Troubleshooting: Exception Access Violation¶
An error message similar to the following can appear when an invalid license is installed (web licenses) or OpenSC is not installed (license used with smart card readers).
Example
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 | # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000073045092, pid=9100, tid=0x00000000000028ec # # JRE version: Java(TM) SE Runtime Environment (8.0_101-b13) (build 1.8.0_101-b13) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.101-b13 mixed mode windows-amd64 compressed oops) # Problematic frame: # V [jvm.dll+0x145092] # # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows # # If you would like to submit a bug report, please visit: # http://bugreport.java.com/bugreport/crash.jsp # --------------- T H R E A D --------------- Current thread (0x0000000002064800): JavaThread "main" [_thread_in_vm, id=10476, stack(0x0000000001ec0000,0x0000000001fc0000)] siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000000 Registers: RAX=0x0000000000000000, RBX=0x0000000002064800, RCX=0x0000000000000480, RDX=0x0000000000000000 RSP=0x0000000001fbe6f0, RBP=0x0000000000000000, RSI=0x0000000000000000, RDI=0x0000000000000000 R8 =0x0000000000000000, R9 =0x0000000001fbe880, R10=0x0000000002177f28, R11=0x000000007312b4a0 R12=0x0000000000000000, R13=0x0000000000000000, R14=0x0000000001fbe890, R15=0x0000000001fbe890 RIP=0x0000000073045092, EFLAGS=0x0000000000010202 Top of Stack: (sp=0x0000000001fbe6f0) 0x0000000001fbe6f0: 0000000001fbe700 0000000000000000 0x0000000001fbe700: 0000000000000000 0000000074336898 0x0000000001fbe710: 0000000002064800 0000000000000000 0x0000000001fbe720: 000000001f764d68 0000000000000000 0x0000000001fbe730: 0000000002064800 0000000001eb8d50 … |
This error can occur if:
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An invalid intaQt web license is installed.
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An intaQt license with a smart card reader but OpenSC is not installed.
- The error might also occur if OpenSC is not installed into the default location.
Solution: Re-Installing Licenses¶
If using intaQt with a smart card reader, check that it is valid and that OpenSC is stored in the default location recommended during its installation.
If using intaQt web licenses, install or re-install the correct licenses using the license-installer. Platform-specific instructions are in the intaQt Installation chapter.